{"id":21713,"date":"2023-10-05T16:53:52","date_gmt":"2023-10-05T13:53:52","guid":{"rendered":"https:\/\/infomedyatest.com\/archive\/kb\/\/?p=21713"},"modified":"2023-10-02T16:54:55","modified_gmt":"2023-10-02T13:54:55","slug":"top-ticket-assignment-software","status":"publish","type":"post","link":"https:\/\/infomedyatest.com\/archive\/kb\/top-ticket-assignment-software\/","title":{"rendered":"The Top 6 Ticket Assignment Software For Customer Support"},"content":{"rendered":"\n<p>Are you seeking the best ticket assignment software to boost customer support? Well, hello, we&#8217;re here to lend you a helping hand.<\/p>\n\n\n\n<p>In the article, we have handpicked the best ticketing assignment software, breaking down their features &amp; functionalities. And yes, you can trust us because we&#8217;ve extensively researched the market, read tons of user reviews, and now we&#8217;re ready to spill the beans.<\/p>\n\n\n\n<p>So, let&#8217;s get started and find the perfect ticketing software to take your customer support to the next level!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The Best Ticket Assignment Software on the Market: Compared<\/h3>\n\n\n\n<p>In a hurry? Let&#8217;s look at our comparison chart of the best ticket assignment software. <\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Software<\/strong><\/td><td> <h3><span style=\"font-size: 18px;font-weight: 400\"><strong>Ticket Assignment Features<\/strong><\/span><\/h3> <\/td><td> <h3><span style=\"font-size: 18px;font-weight: 400\"><strong>Free Version Available<\/strong><\/span><\/h3> <\/td><\/tr><tr><td>1. <a href=\"https:\/\/infomedyatest.com\/archive\/kb\/\/\"><strong>KB Support<\/strong><\/a><\/td><td>\u2705 Advanced Ticket Assignment<br>\u2705 Role-Based Permissions<br>\u2705 Custom Ticket Status<br>\u2705 Canned Replies<br>\u2705 Rule-Based Ticket Assignment<br>\u2705 Agent-Based Ticket Assignment<br>\u2705 Department-Based Ticket Assignment<\/td><td>Yes, with standard ticket assignment features&nbsp;<\/td><\/tr><tr><td>2. <a href=\"https:\/\/www.zendesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Zendesk<\/strong><\/a><\/td><td>\u2705 Ticket Conversion and Reporting<br>\u2705 Mobile Ticketing System<br>\u2705 Custom Ticket Assignment Rules<br>\u2705 CSAT Rating<br>\u2705 Predefined Responses (macros)<br>\u2705 Skills-Based Routing<br>\u2705 Custom Agent Roles<\/td><td>&nbsp;14 Day Free Trial<\/td><\/tr><tr><td>3. <a href=\"https:\/\/www.freshworks.com\/freshdesk\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Freshdesk<\/strong><\/a><\/td><td>\u2705 Automatic Ticket Assignment<br>\u2705 Round-Robin Assignment<br>\u2705 Load Balanced Ticket Assignment<br>\u2705 Skill-Based Ticket Assignment<br>\u2705 Canned Responses<br>\u2705 AI-Powered Automation<\/td><td>Yes, with unlimited agents and basic help desk features&nbsp;<\/td><\/tr><tr><td>4. <a href=\"https:\/\/kayako.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Kayako<\/strong><\/a><\/td><td>\u2705 Smart Ticket Routing<br>\u2705 Automated Workflows<br>\u2705 Experts Collaboration<br>\u2705 Macros and Canned Responses<br>\u2705 Active Conversations<\/td><td>14 Day Free Trial&nbsp;<\/td><\/tr><tr><td>5. <a href=\"https:\/\/www.happyfox.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>HappyFox<\/strong><\/a><\/td><td>\u2705 Automatic Ticket Assignment<br>\u2705 Round-Robin Assignment<br>\u2705 Load Balanced Distribution<br>\u2705 Smart Assignment<br>\u2705 Skills-Based Assignment<br>\u2705 Custom Ticket Assignment Rules<br>\u2705 Ticket-Load Based Assignment<\/td><td>&nbsp;14 Day Free Trial<\/td><\/tr><tr><td>6. <strong><a href=\"https:\/\/www.zoho.com\/desk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Zoho Desk<\/a><\/strong><\/td><td>\u2705 Custom Assignment Rules<br>\u2705 Round-Robin Assignment<br>\u2705 Rule-Based Ticket Assignment<br>\u2705 Monitoring and Tracking<br>\u2705 Ticket Sharing &amp; Ownership<br>\u2705 Direct Assignment to Agents<\/td><td>15 Day Free trial&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Top 6 Ticket Assignment Software For Customer Support<\/h2>\n\n\n\n<p>Before we start, I want to mention that these tools aren&#8217;t dedicated ticket assignment software; they&#8217;re full-blown help desk solutions with many cool features like live support, knowledge base integration, canned replies, and more. But today, our spotlight is on the ticket assignment feature these tools bring.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. <a href=\"https:\/\/infomedyatest.com\/archive\/kb\/\/\">KB Support: Optimizing Ticket Assignment in WordPress<\/a><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"617\" src=\"https:\/\/infomedyatest.com\/archive\/kb\/\/wp-content\/uploads\/2023\/10\/KB-Support.png\" alt=\"KB Support: Optimizing Ticket Assignment in WordPress\" class=\"wp-image-21718\" srcset=\"https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/KB-Support.png 1024w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/KB-Support-600x362.png 600w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/KB-Support-300x181.png 300w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/KB-Support-768x463.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/infomedyatest.com\/archive\/kb\/\/\">KB Support<\/a> is the ultimate help desk and support plugin for WordPress. It offers all the advanced features &amp; functionalities that you can expect in any top-tier web-based help desk tool.<\/p>\n\n\n\n<p>Speaking of the ticket assignment features, <a href=\"https:\/\/wordpress.org\/plugins\/kb-support\/\" target=\"_blank\" rel=\"noopener\">the free version of KB Support<\/a> provides handy automatic assignment choices, like <strong>random assignment<\/strong> or <strong>assigning tickets to agents with the fewest current tickets.<\/strong><\/p>\n\n\n\n<p>KB Support&#8217;s <a href=\"https:\/\/infomedyatest.com\/archive\/kb\/\/downloads\/advanced-ticket-assignment\/\">Advanced Ticket Assignment extension<\/a> is a real game changer. It takes your ticket assignment process to a whole new level. With this extension, you can set your own rules for ticket assignment. You can customize these rules based on various factors: <strong>Customer, Company, Category, Email Server Connection<\/strong>, and more.<\/p>\n\n\n\n<p>For example, let&#8217;s say you&#8217;ve created different categories for the support tickets. With KB Support, you can categorize tickets based on the problem and assign them to agents or departments with expertise in that specific category.<\/p>\n\n\n\n<p>Moreover, for each level, you can decide whether a ticket should be assigned to a <strong>specific agent, a whole department of agents<\/strong>, or even randomly to any <strong>agent within a department.<\/strong><\/p>\n\n\n\n<p>You can do it all and more using KB Support without writing a single-line code. Yay! If you have a WordPress-powered website, consider using KB Support to build a smoothly working support system for your services.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">KB Support Pricing<\/h4>\n\n\n\n<p>The lite version of KB Support, in which you get basic ticket assignment features, is <strong>FREE<\/strong> forever. However, if you&#8217;re looking for more advanced ticket assignment options, you can grab the Advanced Ticket Assignment extension for just $59.00 for one website.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">2. <a href=\"https:\/\/www.zendesk.com\/\" target=\"_blank\" rel=\"noopener\">Zendesk: Intelligent Ticket Assignment and Beyond<\/a><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"493\" src=\"https:\/\/infomedyatest.com\/archive\/kb\/\/wp-content\/uploads\/2023\/10\/zendesk.png\" alt=\"Zendesk: Intelligent Ticket Assignment and Beyond\" class=\"wp-image-21719\" srcset=\"https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/zendesk.png 1000w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/zendesk-600x296.png 600w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/zendesk-300x148.png 300w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/zendesk-768x379.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.zendesk.com\/\">Zendesk<\/a> is another popular choice for help desk software. Its advanced ticketing assignment features allow you to seamlessly manage customer inquiries from various channels like web, email, phone, SMS, and social media, all in one place.<\/p>\n\n\n\n<p>With productivity-boosting tools such as <strong>Routing, CSAT ratings<\/strong>, and <strong>Time Tracking,<\/strong> Zendesk ensures your support agents stay on top of their game.<\/p>\n\n\n\n<p>Zendesk&#8217;s <strong>Shared Ticketing System<\/strong> promotes collaboration among agents &amp; makes sure everyone can exchange crucial customer information effortlessly.<\/p>\n\n\n\n<p>As a customer support manager, you&#8217;ll love Zendesk for its ability to analyze team performance metrics. It tracks resolution time, response time, first-reply time, and even the frequency of customer issues.<\/p>\n\n\n\n<p>Moreover, Zendesk offers an impressive array of integrations, making it adaptable to your existing workflow. It empowers agents with personalized service tools and automates ticket assignments based on rules and triggers.<\/p>\n\n\n\n<p>If you&#8217;re worried about ticket allocation, Zendesk&#8217;s <strong>round-robin ticket assignment feature<\/strong> is your solution. This feature evenly distributes tickets among your team members\u2014no more stale tickets.<\/p>\n\n\n\n<p>Suppose you receive a complex support ticket requiring the appropriate person&#8217;s urgent attention. In that case, Zendesk&#8217;s ticket escalation process allows you to transfer it seamlessly while at the same time notifying the customer, all from within the system.<\/p>\n\n\n\n<p>Zendesk also allows you to create custom triggers for auto-assigning tickets to power up your ticketing assignment game. These triggers can be based on common text in customer queries, ensuring tickets land in the right hands effortlessly.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Zendesk Pricing<\/h4>\n\n\n\n<p>Zendesk offers three premium packages of their service:<\/p>\n\n\n\n<ul>\n<li>Suite Team costs $55 per agent\/month<\/li>\n\n\n\n<li>Suite Growth costs $89 per agent\/month<\/li>\n\n\n\n<li>Suite Professional costs $115 per agent\/month<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">3. <a href=\"https:\/\/www.freshworks.com\/freshdesk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Freshdesk: Smart Ticket Assignment with AI Integration<\/a><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"567\" src=\"https:\/\/infomedyatest.com\/archive\/kb\/\/wp-content\/uploads\/2023\/10\/freshdesk.png\" alt=\"Freshdesk: Smart Ticket Assignment with AI Integration\" class=\"wp-image-21720\" srcset=\"https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/freshdesk.png 1000w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/freshdesk-600x340.png 600w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/freshdesk-300x170.png 300w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/freshdesk-768x435.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>The following tool on our list of ticket assignment software is <a href=\"https:\/\/www.freshworks.com\/freshdesk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Freshdesk.<\/a> Suppose you&#8217;re handling customer inquiries from different places &#8211; email, Facebook, Twitter, your website, and more. In that case, Freshdesk makes it simple by bringing all these messages into one handy window.<\/p>\n\n\n\n<p>Freshdesk isn&#8217;t just about the basics; it&#8217;s got your back with a <strong>shared inbox, support for social media, automatic ticket assignments, a knowledge base<\/strong>, and more. They&#8217;ve got all the essentials covered.<\/p>\n\n\n\n<p>Here&#8217;s what gives Freshdesk a unique position: It uses the <strong>power of AI<\/strong> to make customer support smoother. It can automatically assign tickets to the right agent based on their skills and expertise. No more manual shuffling!<\/p>\n\n\n\n<p>When a customer reaches out, Freshdesk automatically turns their request into a ticket and sends it to the right team or agent. But wait, there&#8217;s more automation! Freshdesk can handle tasks like <strong>sending out ticket updates, sorting through tickets<\/strong>, and <strong>scanning for urgent issues every hour.<\/strong><\/p>\n\n\n\n<p>Freshdesk also offers advanced sorting features. It automatically tags customer problems, making categorizing and solving them more manageable. You can also export and merge tickets, making everything move faster.<\/p>\n\n\n\n<p>For the bosses out there, Freshdesk serves up some excellent metrics. You can check out ticket volume trends over time on easy-to-read dashboards. With its<strong> real-time updates,<\/strong> you can keep tabs on how many tickets are coming in, how many are getting resolved, and if any may be causing trouble by reopening.<\/p>\n\n\n\n<p>Freshdesk&#8217;s advanced ticketing features help you manage your resources by diving deep into daily, monthly, or quarterly ticket volume trends. To make work more manageable and smoother, Freshdesk lets you spot when your agents are super productive or the ticket load goes through the roof, whether during the week or a single day.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Freshdesk Pricing<\/h4>\n\n\n\n<p>Freshdesk comes with a free plan with some basic help desk features. For more advanced features, you can consider investing in its paid plan that starts with the following:<\/p>\n\n\n\n<ul>\n<li>Growth Plan costs $18 per agent\/month<\/li>\n\n\n\n<li>Pro Plan costs $59 per agent\/month<\/li>\n\n\n\n<li>Enterprise Plan costs $95 per agent\/month<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">4. <a href=\"https:\/\/kayako.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kayako: Personalized Ticket Assignment for Enhanced Support<\/a><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"499\" src=\"https:\/\/infomedyatest.com\/archive\/kb\/\/wp-content\/uploads\/2023\/10\/kayako.png\" alt=\"Kayako: Personalized Ticket Assignment for Enhanced Support\" class=\"wp-image-21721\" srcset=\"https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/kayako.png 1000w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/kayako-600x299.png 600w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/kayako-300x150.png 300w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/kayako-768x383.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/kayako.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kayako<\/a> is a cloud-based customer support platform with a centralized hub for customer interactions. You can provide customer support across many channels, including email, live chat, and phone calls.<\/p>\n\n\n\n<p>With Kayako, you can access various helpful tools, such as <strong>canned replies, expert collaborators,<\/strong> and <strong>notes.<\/strong> One standout feature of Kayako is its ability to connect your agents with internal experts, external vendors, and suppliers, ensuring they can quickly access the right resources to resolve customer challenges.<\/p>\n\n\n\n<p>Kayako also saves time through <strong>automated workflows, one-click replies<\/strong> for common queries, and <strong>automatically merging customer inquiries<\/strong> from multiple channels. Your support team can respond faster and prevent multiple agents from jumping on the same ticket.<\/p>\n\n\n\n<p>In addition, Kayako offers customers transparency by allowing them to check the status of their help desk tickets, view activity updates, and even add pictures and videos to provide more context.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Kayako Pricing<\/h4>\n\n\n\n<p>Kayako offers two paid plans for their services: <strong>Kayako Cloud<\/strong> and <strong>Classic on-Prem,<\/strong> but unfortunately, the specific pricing information is no longer available on their website. You must request a demo on their pricing page to better understand Kayako&#8217;s pricing.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">5. <a href=\"https:\/\/www.happyfox.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">HappyFox: Automated Ticketing for Effortless Support<\/a><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"567\" src=\"https:\/\/infomedyatest.com\/archive\/kb\/\/wp-content\/uploads\/2023\/10\/happyfox.png\" alt=\"HappyFox: Automated Ticketing for Effortless Support\" class=\"wp-image-21722\" srcset=\"https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/happyfox.png 1000w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/happyfox-600x340.png 600w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/happyfox-300x170.png 300w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/happyfox-768x435.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.happyfox.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">HappyFox <\/a>is a cloud-based CRM (customer relationship management) system with nifty ticketing features.<\/p>\n\n\n\n<p>First, talking about the standard help desk features, HappyFox lets you create <strong>custom ticket queues<\/strong> to organize and <strong>prioritize tasks<\/strong> easily. You can also tag and categorize tickets, making it a breeze to sort through them.<\/p>\n\n\n\n<p>Here are the ticket assignment features: HappyFox ensures that only one agent can work on a ticket simultaneously, so you don&#8217;t have agents tripping over each other. Also, it&#8217;s got some advanced features like <strong>applying actions<\/strong> to multiple related tickets and <strong>super-fast search <\/strong>and <strong>filter options.<\/strong><\/p>\n\n\n\n<p>HappyFox uses different assignment algorithms \u2013 like <strong>round-robin<\/strong> or <strong>load balancing <\/strong>based on agent availability \u2013 so you can choose what works best for your support team. You can even have different routing rules for each team, all running smoothly.<\/p>\n\n\n\n<p>Now, let&#8217;s talk about efficiency. HappyFox&#8217;s innovative assignment feature improves response times by automatically assigning tickets to active agents. With a super-smart load-balancing algorithm, you can quickly ensure your customers get a response.<\/p>\n\n\n\n<p>No more stressing out your agents with overflowing queues, either \u2013 HappyFox&#8217;s routing algorithms are smart enough to stop assigning tickets if an agent&#8217;s plate is full.<\/p>\n\n\n\n<p>And if you&#8217;ve got some VIP customers who need dedicated attention, HappyFox has rule-based routing. It&#8217;ll make sure their tickets go straight to the right agent.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">HappyFox Pricing<\/h4>\n\n\n\n<p>HappyFox bundles four premium packages for its users:<\/p>\n\n\n\n<ul>\n<li>Mighty Costs $39 per agent\/month<\/li>\n\n\n\n<li>Fantastic Costs $59 per agent\/month<\/li>\n\n\n\n<li>Enterprise Costs $79 per agent\/month<\/li>\n\n\n\n<li>Enterprise Plus Costs $99 per agent\/month<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">6. <a href=\"https:\/\/www.zoho.com\/desk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Zoho Desk: Unmatchable Ticket Assignment Features<\/a><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"567\" src=\"https:\/\/infomedyatest.com\/archive\/kb\/\/wp-content\/uploads\/2023\/10\/zohodesk.png\" alt=\"Zoho Desk: Unmatchable Ticket Assignment Features\" class=\"wp-image-21723\" srcset=\"https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/zohodesk.png 1000w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/zohodesk-600x340.png 600w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/zohodesk-300x170.png 300w, https:\/\/infomedyatest.com\/archive\/kb\/wp-content\/uploads\/2023\/10\/zohodesk-768x435.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>Another ticket assignment software you can use is <a href=\"https:\/\/www.zoho.com\/desk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Zoho Desk<\/a>. It is a part of the Zoho Suite that offers popular tools such as Zoho Forms, Zoho CRM, Zoho People, and more.<\/p>\n\n\n\n<p>With Zoho Desk, you get a fantastic ticket management system that allows your customer service team to connect with customers through various channels.<\/p>\n\n\n\n<p>Even more remarkable is that they offer a <strong>mobile app<\/strong> with their free plan! This free plan covers an email-based IT ticket system and private knowledge management, and it even supports multiple languages.<\/p>\n\n\n\n<p>Now, let&#8217;s talk about the ticket assignment features. No one wants to spend time manually assigning tickets to agents every time they come in, right? With Zoho Desk, you can set up <strong>customizable ticket assignment<\/strong> rules based on <strong>language, priority, <\/strong>or <strong>type of issue.<\/strong><\/p>\n\n\n\n<p>And yes, Zoho Desk also has this fantastic feature called <strong>Round Robin automatic ticket assignment.<\/strong> You can ensure tickets are distributed evenly among the available agents based on the limits you set. No one feels left out, and customers get the attention they deserve.<\/p>\n\n\n\n<p>Now, here&#8217;s where things get smart. Zoho&#8217;s automation comes into play. You can ensure that specific types of tickets go to the right agents on your team. For example, if you have a dedicated account team, you can create a rule that sends all accounts-related tickets straight to them.<\/p>\n\n\n\n<p>Zoho Desk understands that tracking is crucial. You can keep tabs on your support agents&#8217; progress. Want to know if your customers are happy? You got it. Want to see how much time your team spends on each ticket? Easy. And you can even collaborate with your colleagues within the company.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Zoho Desk Pricing<\/h4>\n\n\n\n<p>Zoho Desk comes with three premium packages:<\/p>\n\n\n\n<ul>\n<li>Standard Package Costs $20 per user\/month<\/li>\n\n\n\n<li>Professional Package Costs $35 per user\/month<\/li>\n\n\n\n<li>Enterprise Package Costs $50 per user\/month<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">Wrapping Up!<\/h3>\n\n\n\n<p>In wrapping up, efficient customer support is vital for any business today. And when it comes to providing efficient service, having the right ticket assignment software can make all the difference. We&#8217;ve explored a few top options, each with unique strengths.<\/p>\n\n\n\n<p>I am confident that this guide will assist you in narrowing down choices and making an informed decision for your customer support requirements. If you ask which ticket assignment software is best, we, being a little partial, choose <a href=\"https:\/\/infomedyatest.com\/archive\/kb\/\/\">KB Support <\/a>over all the tools because it offers all the advanced helpdesk features without breaking our users&#8217; bank.<\/p>\n\n\n\n<p>Before investing, remember your chosen ticket assignment tool should align with your specific needs, budget, and team size. So, pick the one that suits you best and your support team members.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you seeking the best ticket assignment software to boost customer support? Well, hello, we&#8217;re here to lend you a helping hand. In the article, we have handpicked the best ticketing assignment software, breaking down their features &amp; functionalities. And yes, you can trust us because we&#8217;ve extensively researched the market, read tons of user [&hellip;]<\/p>\n","protected":false},"author":7793,"featured_media":21725,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[69],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Top 6 Ticket Assignment Software For Customer Support - KB Support - Best WordPress Customer Support Plugin<\/title>\n<meta name=\"description\" content=\"Explore our handpicked top ticket assignment software for efficient customer support. 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