Howdy, welcome to our ultimate guide for creating a fantastic policy and procedure manual! If you’re ready to take your organization to the next level with a comprehensive and rock-solid manual, this article is for you! In this guide, we’ll walk you through every step, from laying the groundwork to designing an eye-catching manual that […]
Are you looking to empower your website with an incredible feature that enhances user experience and saves them and you precious time? Today, we’re delving into creating a “Searchable Knowledge Base,” The best part is that the only cost to you is a little time. Yes, you heard it right. In this guide, we’ll explore […]
Ever been working on a reply for a ticket only to hit send and then find out that whilst you were writing your response to the customer, they (or another agent) had added a further reply? It can be frustrating can’t it? Especially if you’re asking a question that was answered in the time you […]
Sometimes a ticket needs input from multiple people in order to provide the assistance being requested, and with the Ticket Participants feature within KB Support, we provide the perfect solution.
Don’t you find it annoying when the reply you’ve just received from a customer is added to the ticket but it also includes all previous emails that have been exchanged? Or that content their email client has added is also included? Well with Email Support and its intelligent content trimming engine, you can choose to […]
